CLIQMYTRIP (INDIA) PRIVATE LIMITED
PRIVACY POLICY
Last Updated: 18 August 2026
This Privacy Policy (“Policy”) explains how CLIQMYTRIP (INDIA) PRIVATE LIMITED (“CliqMyTrip”, “we”, “us” or “our”) collects, uses, processes, shares, stores and protects personal data when you use the CliqMyTrip website, booking platform, mobile applications when introduced, customer-support channels and related services (“Services”). It should be read with our Terms & Conditions and applicable booking-specific terms.
1. Company Information
Legal Name: CLIQMYTRIP (INDIA) PRIVATE LIMITED
Business Address: GoodWorks Infinity Tech Park, 92/A, 2nd Main Road, Electronic City Phase-1, Bangalore, Karnataka, India
Customer Support / Privacy Contact: support@cliqmytrip.com
GSTIN: 29AANCC5380P1ZR
This Policy is intended to operate in accordance with applicable Indian privacy and data-protection law, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, taking into account commencement and applicability of the relevant provisions.
2. Scope
CliqMyTrip operates an online travel platform through which users may search, compare, reserve and/or purchase flights, hotels and accommodation, transportation, holiday packages, tours and activities, travel insurance and other travel-related services, depending on availability.
Certain Services are supplied or fulfilled by independent airlines, hotels, transport operators, tour operators, insurers, Global Distribution Systems (GDS), consolidators, API providers and other travel suppliers or service providers (“Travel Suppliers”). Their own privacy policies and terms may also apply.
3. Acknowledgement and Consent
By using the Services, you acknowledge that you have been provided access to this Policy. Where processing requires consent under applicable law, CliqMyTrip will seek consent through an appropriate notice, checkbox, electronic mechanism or other legally permitted method.
Where required, marketing consent will be obtained separately from acceptance of the Terms & Conditions or processing necessary to provide a booking. Consent may be withdrawn where permitted by law. Withdrawal will not affect processing already lawfully undertaken and may affect our ability to provide a Service requiring the relevant information.
4. Personal Data We May Collect
Identity/contact information: name, email, mobile/telephone number, billing information and account details.
Traveller/booking information: passenger names, date of birth, gender or nationality where required, travel dates, itinerary, origin/destination, preferences, frequent-flyer details where provided, emergency contacts and special service requests.
Travel documentation: passport, visa and government-identification information where required for international travel, supplier requirements or applicable law.
Transaction information: booking references, booking value, invoices, payment method/status, refund amount/status and limited or masked payment information.
Technical information: IP address, browser/device and operating-system information, session and activity logs, approximate technical location, referring pages and website/application interactions.
Communications: emails, chats, WhatsApp/SMS communications, support tickets, complaints, feedback and call records or recordings where applicable and legally permitted.
Full card numbers, CVV numbers, UPI PINs, internet-banking passwords and similar authentication credentials are generally processed by authorised payment service providers and are not ordinarily required to be stored by CliqMyTrip.
5. Passport, Visa and Identity Documents
Where necessary for a booking or support request, CliqMyTrip may process passport, visa or identification information. We seek to limit collection, access and retention to what is reasonably necessary for booking fulfilment, customer support, fraud prevention, legal compliance or another lawful purpose.
Access to such information should be restricted to authorised personnel and service providers with a legitimate need. CliqMyTrip seeks to avoid retaining document copies longer than reasonably necessary for the relevant purpose or legal obligation.
6. Bookings for Other Travellers
Users may book for family members, friends, employees or other travellers. When you provide another traveller's personal data, you confirm that you are authorised to provide it for the relevant booking and Services where such authority or consent is required by law.
You should provide the other traveller with access to this Policy where appropriate. Their information may be processed for search, reservation, ticketing, servicing, support, cancellation, refund, fraud prevention and legal compliance. Where the traveller is a child or minor, the Children's Personal Data section also applies.
7. How We Collect Data
We may collect data directly when you create an account, search, book, add passenger details, pay, modify/cancel a booking, request a refund, contact support, subscribe to communications or otherwise use the Services.
We may also receive necessary information from Travel Suppliers, airlines, hotels, transport operators, insurers, GDS/API partners, consolidators, payment gateways, banks, fraud-prevention providers and other service providers involved in a transaction.
8. How We Use Personal Data
We may use personal data to create/manage accounts; provide travel searches; make and administer bookings; issue tickets, vouchers, confirmations and invoices; process payments, changes, cancellations and refunds; communicate booking updates; provide support; detect/prevent fraud; secure and improve the Services; maintain accounting/tax records; comply with aviation, immigration, insurance, consumer-protection and regulatory obligations; establish or defend legal claims; and send marketing communications where legally permitted and, where required, with consent.
9. Sharing with Suppliers and Service Providers
A booking may require CliqMyTrip to transmit relevant traveller information to multiple suppliers or intermediaries necessary to search, reserve, ticket, service or fulfil the booking.
Recipients may include airlines; hotels; transport and tour operators; insurers; GDS/API providers; consolidators; payment gateways and banks; fraud-prevention/security providers; cloud/hosting providers; email, SMS and WhatsApp providers; customer-support providers; and other vendors necessary to deliver or support the Services.
Independent Travel Suppliers may process data under their own privacy policies and legal obligations. CliqMyTrip does not sell personal data as a standalone product to third parties.
10. Legal and Regulatory Disclosure
We may process or disclose personal data to courts, regulators, government agencies, tax authorities, law-enforcement, immigration or aviation authorities, or other legally authorised entities where required or permitted by law. We may also process or disclose information to prevent fraud, investigate security incidents, protect rights or establish, exercise or defend legal claims.
11. Cookies, Analytics and Similar Technologies
CliqMyTrip may use cookies, pixels, SDKs and similar technologies for functionality, authentication, session management, security, preferences, analytics, performance measurement and, where implemented and legally permitted, advertising measurement or marketing.
Specific analytics, advertising, chatbot, session-recording or tracking technologies may change as the platform develops. Where applicable law requires consent for non-essential technologies, an appropriate consent/preference mechanism will be provided. CliqMyTrip will seek to keep this Policy and any cookie notice aligned with technologies actually deployed.
12. Marketing and Transactional Communications
Transactional communications may include OTPs, booking confirmations, tickets/vouchers, payment notifications, flight/hotel updates, cancellation notifications, refund updates, security alerts and important service communications.
Where legally permitted, promotional communications may be sent by email, SMS, WhatsApp or other permitted channels. Where required, marketing consent will be obtained separately. Users may opt out of marketing; necessary transactional or legally required communications may continue.
13. Data Security
CliqMyTrip uses reasonable technical, organisational and administrative safeguards appropriate to the nature of the information and associated risks. Measures may include access controls, role-based permissions, authentication, secure transmission, logging/monitoring, restricted access to sensitive travel documents, service-provider security controls and incident-response procedures.
No internet transmission or electronic storage mechanism can be guaranteed completely secure. Users are responsible for keeping passwords, OTPs and account credentials confidential.
14. Data Retention
CliqMyTrip retains personal data only as long as reasonably necessary for the purpose collected or as required/permitted by law. Booking/transaction records may be retained for accounting, tax, regulatory, fraud-prevention and dispute purposes; invoices for statutory periods; passport/visa/ID information only as reasonably necessary; support records for service and dispute purposes; marketing data while permission remains valid subject to lawful retention; and inactive-account data may be reviewed for deletion/anonymisation.
When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to legal retention obligations.
15. Your Privacy Rights
Subject to applicable law and commencement of relevant provisions, you may have rights to obtain information about processing; request correction, completion or updating; request erasure where legally available; withdraw consent where applicable; seek grievance redressal; nominate another individual in circumstances provided by law; and exercise other statutory rights. Requests may be submitted to support@cliqmytrip.com. Identity verification may be required.
16. Account Deletion and Data Erasure
Users may request deletion of their account and/or eligible personal data by contacting support@cliqmytrip.com. Where an account-deletion feature is available through the website or app, it may also be used.
Account deletion does not necessarily immediately delete all information. Information may be retained to complete bookings, process cancellations/refunds, maintain tax/accounting records, resolve disputes, prevent/investigate fraud, comply with law or establish/defend legal claims.
17. Children's Personal Data
Travel bookings commonly involve children. Where CliqMyTrip processes a child's personal data, it will be handled in accordance with applicable law, including applicable parental/lawful guardian consent requirements.
Where verifiable parental/guardian consent is legally required, appropriate measures will be implemented. The person submitting a child's data should be the parent, lawful guardian or otherwise authorised person to the extent permitted by law. CliqMyTrip will not knowingly undertake tracking or behavioural monitoring of children or targeted advertising directed at children where prohibited by law.
18. International and Cross-Border Processing
Travel is inherently international. Travel Suppliers, technology and infrastructure providers may be outside India. Where necessary to complete/administer a booking, data may be transmitted to or processed by recipients outside India, subject to applicable Indian law and restrictions imposed by competent authorities.
19. Third-Party Websites and Services
The Services may contain links to or integrations with independent third-party websites, applications and services. They may have their own privacy policies, terms and processing practices. CliqMyTrip is not responsible for independent third-party privacy practices.
20. Data Breaches and Security Incidents
If CliqMyTrip becomes aware of a personal-data breach or security incident, it will investigate and respond in accordance with applicable law. Where legally required, notifications will be made to affected individuals and/or competent authorities in the prescribed manner and timelines.
21. Changes to this Policy
We may update this Policy to reflect changes in Services, suppliers, technologies, business practices, security requirements or applicable law. The revised Policy will be published with an updated date. Where law requires additional notice or consent for a material change, appropriate steps will be taken.
22. Privacy Questions and Grievance Redressal
For privacy questions, rights requests, account/data deletion requests or privacy-related complaints, contact support@cliqmytrip.com. CliqMyTrip will maintain a mechanism for receiving and addressing privacy grievances in accordance with applicable law.
Designated Privacy / Grievance Contact — Name: [TO BE UPDATED BEFORE PUBLICATION]; Designation: [TO BE UPDATED BEFORE PUBLICATION]; Email: support@cliqmytrip.com; Contact Number: [TO BE UPDATED BEFORE PUBLICATION].
23. Contact Us
CLIQMYTRIP (INDIA) PRIVATE LIMITED
GoodWorks Infinity Tech Park, 92/A, 2nd Main Road, Electronic City Phase-1, Bangalore, Karnataka, India
Customer Support / Privacy Contact: support@cliqmytrip.com
GSTIN: 29AANCC5380P1ZR
END OF PRIVACY POLICY