CLIQMYTRIP (INDIA) PRIVATE LIMITED
TERMS & CONDITIONS
Last Updated: 18 August 2026
These Terms & Conditions (“Terms”) govern access to and use of the CliqMyTrip website, booking platform, mobile applications when introduced and travel-related services operated by CLIQMYTRIP (INDIA) PRIVATE LIMITED (“CliqMyTrip”, “we”, “us” or “our”).
By accessing the platform, creating an account, searching for, booking or paying for a Service, you agree to these Terms, the applicable product-specific conditions, booking-specific fare/rate rules and relevant Travel Supplier terms.
Legal Name: CLIQMYTRIP (INDIA) PRIVATE LIMITED
Business Address: GoodWorks Infinity Tech Park, 92/A, 2nd Main Road, Electronic City Phase-1, Bangalore, Karnataka, India
Customer Support: support@cliqmytrip.com
GSTIN: 29AANCC5380P1ZR
CliqMyTrip is an online travel platform that may enable users to search, compare, reserve and/or purchase flights, hotels and accommodation, transportation, tours, holiday packages, travel insurance and other travel-related services.
Depending on the product and contractual arrangement, CliqMyTrip may act as an online travel intermediary, booking facilitator, agent, reseller or technology platform. The underlying travel service may be supplied, operated or fulfilled by an independent airline, hotel, transport operator, tour operator, insurer, consolidator, Global Distribution System (GDS), API provider or other third party (“Travel Supplier”).
Travel Supplier fare rules, rate rules, baggage conditions, cancellation/change rules, check-in requirements and other supplier conditions apply in addition to these Terms. Booking-specific conditions displayed before payment form part of the applicable transaction.
You must have legal capacity to enter into the transaction and must provide complete and accurate information. If you book for another traveller, you confirm that you are authorised to make the booking and provide the traveller's information where required by applicable law.
You are responsible for protecting account credentials and OTPs and for activity undertaken through your account, except to the extent caused by circumstances for which you are not legally responsible.
Before making payment, you must carefully verify passenger/traveller names, spelling, title, date of birth, gender where required, travel dates, origin and destination, passport details, visa information, contact information and all other booking details.
Names should match the relevant passport or government identification where required by the Travel Supplier or applicable authority.
After booking, corrections or changes may not be permitted or may be subject to Travel Supplier rules, availability, fare differences, reissuance charges, cancellation charges and/or CliqMyTrip service charges disclosed or applicable to the requested change.
CliqMyTrip is not responsible for losses arising solely from incorrect information supplied or approved by the customer, subject to applicable law.
Search results, displayed prices and availability do not constitute a confirmed booking. Prices and inventory are obtained from Travel Suppliers and may change until the booking is successfully confirmed and, where applicable, ticketed.
A booking becomes confirmed only when the applicable payment has been successfully authorised/received and a valid confirmation, booking reference, ticket, voucher or equivalent confirmation has been issued by CliqMyTrip and/or the relevant Travel Supplier.
Supplier prices, schedules, taxes, fees, inventory and availability may change before final confirmation because of live inventory, supplier systems, exchange rates, government charges, API/GDS responses or other factors.
A successful payment, debit, authorisation or payment-gateway response does not by itself guarantee that a booking or ticket has been successfully confirmed.
Booking or ticketing may fail after payment because of fare changes, inventory exhaustion, supplier rejection, API/GDS timeout, connectivity failure, duplicate transaction, technical error, payment-status mismatch or other supplier/system conditions.
If the original booking cannot be confirmed at the amount paid, CliqMyTrip may, depending on availability and the circumstances: (a) offer the customer the revised fare/price and seek approval before collecting any additional amount; (b) offer a reasonable alternative; or (c) cancel the unconfirmed transaction and initiate/reverse the applicable amount.
CliqMyTrip will not require the customer to accept a higher post-payment fare without the customer's approval. If the customer declines the revised fare or alternative and the original booking cannot be confirmed, the applicable amount will be refunded/reversed in accordance with these Terms.
Duplicate payments or amounts debited for an unsuccessful/unconfirmed transaction will be investigated and, where confirmed as refundable, reversed or refunded through the applicable payment method, subject to bank/payment-gateway processing timelines.
The final amount payable will be displayed at the applicable checkout/payment stage, subject to correction of manifest pricing or technical errors where permitted by law.
Government taxes, airport charges, Travel Supplier charges, convenience/service fees, payment charges and other applicable amounts may apply. GST will be charged where applicable under Indian law.
For international or foreign-currency transactions, exchange rates may be supplied by Travel Suppliers, payment providers or currency-data providers and may differ from rates offered by the customer's bank/card issuer. Customers may also incur foreign transaction charges, bank charges, international card charges or dynamic currency conversion charges imposed by third parties.
CliqMyTrip is not responsible for exchange-rate differences or third-party bank/card charges outside its control, subject to applicable law.
CliqMyTrip may charge a convenience fee, service fee, booking fee or similar platform charge where disclosed during the booking flow.
If a customer voluntarily cancels or changes a confirmed booking, CliqMyTrip convenience/service fees may be non-refundable to the extent disclosed at booking and permitted by applicable law, in addition to Travel Supplier penalties or charges.
If a booking cannot be confirmed because of a CliqMyTrip/system/supplier failure and the customer does not accept an available alternative or revised price, CliqMyTrip will not treat the transaction as a voluntary customer cancellation. Any CliqMyTrip fee charged for the unfulfilled booking will be handled in accordance with applicable law and the circumstances disclosed for the transaction.
Product-specific or promotional fee rules displayed before payment may apply.
Customer-Initiated Cancellation: Where the customer requests cancellation of a confirmed booking, the applicable Travel Supplier cancellation rules, fare/rate conditions, non-refundable components and disclosed CliqMyTrip fees will apply.
Supplier-Initiated Cancellation or Material Change: Where an airline, hotel or other Travel Supplier cancels or materially changes the Service, available remedies such as refund, rebooking, credit or alternative arrangements will be governed by the Travel Supplier's rules and applicable law. CliqMyTrip will provide reasonable assistance based on information and options made available by the supplier.
Unconfirmed/System-Failed Booking: Where payment is received but the booking cannot be confirmed because of a system, API/GDS, inventory, fare or supplier failure, the transaction will not be treated as a voluntary customer cancellation. CliqMyTrip will offer available options or initiate/reverse the refundable amount as applicable.
Refund eligibility and refundable amounts depend on the applicable fare, hotel rate, package, insurance product, Travel Supplier rules, reason for cancellation and timing.
Where a refund is approved and becomes payable by CliqMyTrip, CliqMyTrip will generally initiate/process the applicable refund within 5–7 business days after the refund becomes eligible and, where applicable, after the refundable amount is received or confirmed from the relevant Travel Supplier.
The actual credit to the customer's bank account, card, UPI account or other payment instrument may take additional time depending on the payment gateway, bank, card issuer, UPI provider or other financial institution.
Where the Travel Supplier controls or delays the refund, supplier processing may exceed 5–7 business days. CliqMyTrip will provide reasonable assistance and available status updates but cannot guarantee timelines controlled by an independent Travel Supplier or financial institution.
Refunds will normally be made to the original payment method unless applicable law, the payment provider or the agreed booking process requires otherwise.
For foreign-currency transactions, the amount credited may differ because of exchange-rate movements, bank conversion rates or third-party charges. CliqMyTrip does not control such third-party conversion differences.
A traveller may be treated as a 'no-show' if they fail to check in for a flight, arrive at accommodation, report for a transfer, join a tour/activity or otherwise use the booked Service within the time required by the Travel Supplier.
No-show bookings may be wholly or partly non-refundable and may attract supplier penalties according to the applicable fare/rate rules.
For flight itineraries, failure to use one flight sector may result in the airline cancelling or affecting subsequent sectors on the same ticket or itinerary. Travellers should contact CliqMyTrip and/or the airline before intentionally missing a sector.
Unused portions of a booking are refundable only where permitted by the relevant Travel Supplier rules and applicable law.
Airline tickets are subject to airline fare rules, baggage allowance, check-in requirements, change/cancellation restrictions and conditions of carriage.
Airlines may change schedules, routes, aircraft, seats or operations. CliqMyTrip does not operate the airline and cannot guarantee that a flight will operate exactly as originally scheduled.
Travellers must report for check-in and boarding within the airline's required timelines and are responsible for confirming current flight status where reasonably necessary.
Hotel descriptions, photographs, amenities, star/category ratings and facilities may be based on information supplied by properties or Travel Suppliers and may change.
Check-in/check-out times, identification requirements, age restrictions, occupancy rules and property policies are governed by the accommodation provider.
Depending on the property/rate, guests may be required to pay security deposits, incidental charges, resort/destination fees, city/local taxes, extra-person charges, mandatory meal/gala-dinner charges or other property charges directly at the hotel where disclosed by the supplier or property.
For 'pay at hotel' or similar bookings, the property may collect the room amount and/or guarantee payment directly in accordance with its rate rules.
A property may refuse check-in where the guest fails to satisfy lawful identification, age, payment, occupancy or other property requirements. Refund eligibility in such circumstances is subject to the applicable rate rules and law.
Requests for particular seats, meals, wheelchair/special assistance, early check-in, late checkout, adjoining/connecting rooms, bed type, room location, special-occasion arrangements or similar preferences are requests only unless expressly confirmed by the relevant Travel Supplier as part of the booking.
CliqMyTrip will transmit or facilitate reasonable requests where supported by the booking system, but fulfilment is controlled by the relevant Travel Supplier. Customers should directly confirm critical accessibility or medical-assistance requirements with the relevant supplier where appropriate.
Travellers are responsible for ensuring that they possess valid passports, visas, transit permissions, entry permits, health/vaccination documents and other documentation required for the journey.
Travellers are also responsible for reviewing applicable destination, immigration, customs, health and baggage requirements. Information supplied by CliqMyTrip is for convenience and does not constitute legal, immigration, medical or governmental advice.
CliqMyTrip will make reasonable efforts to communicate material supplier changes when it receives relevant information from the Travel Supplier.
Customers are responsible for providing accurate, active email addresses and mobile numbers and for reasonably monitoring booking-related communications, including email, SMS, WhatsApp or account notifications used for the booking.
CliqMyTrip is not responsible for a customer's failure to receive or review a communication because the customer provided incorrect/inactive contact information, blocked communications, had insufficient device/network access or failed to monitor the supplied contact channels, except where liability cannot lawfully be excluded.
If a Travel Supplier changes, cancels or materially disrupts a Service, available remedies may include rebooking, credit, cancellation or refund according to supplier rules and applicable law.
CliqMyTrip will provide reasonable assistance but does not control independent supplier operational decisions.
Promotions may be subject to campaign-specific terms, eligibility requirements, validity periods, minimum booking values, payment-method restrictions, usage limits and exclusions. Campaign-specific terms displayed for the promotion will apply in addition to these Terms and, for that promotion, will prevail to the extent of any specific inconsistency.
Unless stated otherwise, only one promo code may be used per eligible booking. CliqMyTrip may reject or reverse promotional benefits reasonably determined to result from fraud, multiple-account abuse, manipulation or violation of campaign terms.
Cashback may be credited only after the period and conditions stated in the relevant campaign. Cancellation, refund, chargeback or modification of a booking may result in cancellation, reduction or reversal of cashback, discounts, referral credits or other promotional benefits where provided by the campaign terms and permitted by law.
Subject to applicable consumer law, CliqMyTrip will not be responsible for delay, interruption or failure caused by events beyond its reasonable control, including natural disasters, severe weather, epidemics/pandemics, war, terrorism, civil unrest, strikes, government restrictions, airport or airspace closures, air-traffic restrictions, technology/telecommunications failures, cyber incidents, supplier failures or regulatory actions.
CliqMyTrip trademarks, logos, website content, designs, software, databases and other owned or licensed materials are protected by applicable intellectual-property law. Unauthorised copying, scraping, reverse engineering, distribution or commercial exploitation is prohibited except as permitted by law.
You must not use the Services for fraudulent bookings, identity misuse, payment abuse, unauthorised access, unlawful activity, harmful automated scraping, security attacks or activity that interferes with the Services or other users.
CliqMyTrip may suspend accounts, bookings or transactions reasonably suspected of fraud or unlawful activity, subject to applicable law and legitimate customer rights.
CliqMyTrip's role and responsibility may vary depending on the relevant product and contractual arrangement. To the maximum extent permitted by applicable law, CliqMyTrip will not be liable for independent acts, omissions or operational failures of Travel Suppliers that are outside CliqMyTrip's reasonable control, except where liability is imposed on CliqMyTrip by applicable law or arises from CliqMyTrip's own breach, negligence or unlawful conduct.
To the extent a monetary limitation is legally enforceable in the circumstances, CliqMyTrip's aggregate liability arising from an individual booking will generally not exceed the amount actually paid by the affected customer to CliqMyTrip for the relevant transaction.
Nothing in these Terms excludes, restricts or limits any consumer right, remedy, liability for fraud or other liability that cannot lawfully be excluded or limited. This provision is intended to operate only to the extent permitted by applicable Indian law.
To the extent permitted by law, you agree to indemnify CliqMyTrip and its officers, employees and service providers against claims, losses or expenses arising from your unlawful use of the Services, fraud, breach of these Terms, misuse of another person's information or infringement of third-party rights, except to the extent caused by CliqMyTrip's own unlawful conduct, negligence or breach.
Personal data is processed in accordance with the CliqMyTrip Privacy Policy. Information necessary to administer a booking may be shared with relevant Travel Suppliers and service providers.
These master Terms govern the general use of CliqMyTrip. Additional product-specific conditions may apply to Flights, Hotels, Holidays, Transfers, Insurance or other product categories.
Each booking may also be subject to booking-specific Travel Supplier rules, including fare/rate conditions, cancellation penalties, baggage allowances, refundability and deadlines displayed or made available before payment.
Where a product-specific or booking-specific term addresses a particular issue more specifically than these master Terms, that specific condition will apply to that issue, subject to applicable law.
For booking support, cancellations, refunds and complaints, contact support@cliqmytrip.com. Customers should provide the booking reference, registered email/mobile number, relevant transaction details and a clear description of the issue.
Designated Grievance Contact — Name: [TO BE UPDATED BEFORE PUBLICATION]; Designation: [TO BE UPDATED BEFORE PUBLICATION]; Email: support@cliqmytrip.com; Contact Number: [TO BE UPDATED BEFORE PUBLICATION].
CliqMyTrip will maintain a mechanism for receiving and addressing grievances in accordance with applicable law.
These Terms are governed by the laws of India. Subject to mandatory consumer-protection rights, including any forum or jurisdiction available to consumers under applicable law, disputes shall otherwise be subject to the competent courts or tribunals at Bangalore, Karnataka.
CliqMyTrip may update these Terms from time to time to reflect changes in Services, suppliers, technologies, business practices or applicable law. Revised Terms will be published with an updated date and will not retrospectively remove rights that cannot lawfully be removed.
If any provision is held invalid or unenforceable, the remaining provisions will continue to the extent permitted by law. Failure to enforce a provision on one occasion does not constitute a waiver of future enforcement.
These Terms, the CliqMyTrip Privacy Policy, applicable product-specific conditions, booking confirmation, Travel Supplier fare/rate rules, cancellation conditions and other booking-specific conditions constitute the applicable agreement relating to the Services, to the extent permitted by law.
CLIQMYTRIP (INDIA) PRIVATE LIMITED
GoodWorks Infinity Tech Park, 92/A, 2nd Main Road, Electronic City Phase-1, Bangalore, Karnataka, India
Customer Support: support@cliqmytrip.com
GSTIN: 29AANCC5380P1ZR
END OF TERMS & CONDITIONS